Comfort Inn - Batavia

nothing

ev erything

Good exercise facility, sink in room did not drain well, everything else was good.

clogged sink in room 122.

I mistakenly booked a smoking room, the receptionist upgraded us to a non smoking room without extra charge. Hotel close to good mexican restaurant within short drive. Hot drink is available 24 hours.

None

The location and the room size was decent for the price

The toilet over flowed in the middle of our stay which is understandable but the 2 housekeeping staff that attended to out room to cleaning up after the Toliet issue did a poor poor job and my entire family was waiting to use the shower and bathroom. There was feces and Toliet paper left on the actual bathroom floor and on the base of the Toliet and the Toliet overflow saturated towels were left on the floor after they cleaned. The room reeked afterward. We spoke with a very nice lady at the front desk who promised a partial reimbursement off our cost of the hotel for the all problems that occurred but suddenly the computers went down and she couldn't make the adjustment. We were promised to be contact by ab actual manager and reimbursed the following day and of course that did not happen. Will definitely reconsider the comfort inn hotel for a choice for out future hotel visits.

Convenient to NY Thruway Very courteous staff at reception desk Sheets/towels clean & soft Breakfast buffet available

Dark walls/furnishings Musty smell in room/didn't "feel" clean & fresh Could hear guests above us

roomy and good mattresses

If I could give his hotel 0 stars I absolutely would. My family and I had the worst and most unprofessional experience at this location. When traveling home from a vacation we called this hotel to check their availability for the evening. We were quoted a price over the phone by the obvious new employee prior to arrival, were satisfied and arrived about 10 minutes later. Once we arrived we were asked to sign the paperwork for our nights stay, and noticed that the price on the paperwork was 2x what we were quoted over the phone. We spent the next 45 minutes trying to dispute and come to a resolution about the price discrepancy. Without ever stepping foot into one of the hotel rooms our credit card was charged $250 dollars, due to their "cancellation policy"- even though nothing was ever signed or agreed to. We left the hotel and did not stay that night. For weeks after we tried to reach out to the General Manager, Rashi Dev and she did not respond to ONE of our calls. We had the worst experience here and had to bring this up with our credit card company to dispute the charge. I would NOT recommend staying here. The management is unprofessional and dishonest. The distaste and lack of morals of this establishment's management is repulsive and I will never choose to stay at a Comfort Inn ever again.

There are none.

Awful staff experience.